FAQs

We are an Australian based company. To view the product, you can see our Mensa Heating outdoor heaters on display at the Home Ideas Centre at 1686 Princes Highway, Oakleigh, Victoria 3166, Australia. Otherwise, display models and stock are available around Australia. Use our store locator to find your nearest stores and get directions here

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Mensa Heating is a premium product, so we don't like to put anything to chance. We have great rates with premium carriers. All shipments are tracked. Alternatively, you can purchase and pick up from any or our stockist. To find your nearest store, use our store locator here.

After your purchase, you will be emailed all the tracking details. All shipments are tracked.

Our "Safe to Touch" outdoor heaters are a world first and unique to Mensa Heating. The entire surface area of the complete Mensa Heating range have a low surface temperature. Which means anyone, including pets, children, elderly, disabled, or your irresponsible drunk friend can touch any part of the heater and not get burnt.

Mensa Heating's 550W Imus and Vireoo, are the markets cheapest patio heaters to run with an approximately running cost of $0.13 per hour. As a comparison you could run approximately 25 Mensa Heaters for the cost of one patio gas heater. The Statio has slightly higher consumption as it is 700W ($0.17 per hour).

Mensa Heating uses state of the art infrared shortwave quartz lamps which converts 92% of the electricity into heat making it the most efficient heating system on the market.

You can return any item within 30 days of purchase with assessment for exchange or refund. If the product is defective or damaged, it will be assessed under our warranty policy. If you have simply changed your mind and the product is returned in new condition and original packaging, we will assess it for a refund. Full details can be found within our Refund Policy.

Ours of course! We would say that, but really...our quartz, shortwave, infrared heat lamps are extremely economical, not effected by wind and make you perfectly warm. A conventional outdoor gas heater for example heats the air around it, but if a cool breeze blows through, it takes the nice warm air with it, leaving you cold until the area heats up again. Where as with our Mensa Heating outdoor heaters, you will stay continuously perfectly warm. Read more about why Mensa Heating is the best for your outdoor heating here.

It depends on the type of heater you prefer. Some heaters heat the air and the space and there are simple calculations based on area and energy output of the heater. However, due to Mensa Heating's innovative technology, we don't need to heat the area, we heat you instead. Statio, our high table would comfortably heat 3-4 people gathered around the table. Where Vireoo is perfct for 2 to 4 people depending on how you are positioned. Imus is great for using under existing tables. A 6 seater table for example would work well for 2 heaters. an 8 seater would work well with 2 to 3 heaters, depending on the environment and configuration of seating.

In a word, Yes! They're much more energy efficient - you could run approximately 25 Mensa Heaters for the price of one patio gas heater. Plus, they can be switched "on" in an instant to provide immediate warmth! Win, win!  

Yes, you could run approximately 25 of our electric heaters for the cost of running one patio gas heater.

All Mensa Heating’s products are strong, robust and resilient to the occasional fall. They offer water resistance for outdoor use to IP44 Waterproof Standards. We recommend bringing them in from exposed areas when not being used, but they will be fine in semi-enclosed patio areas for long periods.

It depends on your type of heater. Some gas heaters need a lot of ventilation. Most electric heaters will be fine, provided they are suitable for outdoor use or not exposed to the weather. Mensa Heating is perfect for a covered patio, even if there is some exposure to the weather. Our heaters are even OK for use indoors.

No, but we recommend it as it helps in the event of a warranty claim or shipping problems. 

Please give us a call on +61 438 010 311.

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