Frequently Asked Questions
Where are we located?
We are an Australian based company and our stock is held in Melbourne and our resellers throught Australia. To view the product, display models and stock are available around Australia. Use our store locator to find your nearest stores and get directions here
What are my shipping options?
Mensa Heating is a premium product, so we don't like to put anything to chance. We have great rates with premium carriers. All shipments are tracked. Alternatively, you can purchase and pick up from any or our stockist. To find your nearest store, use our store locator here.
What is your return and exchange policy?
You can return any item within 14 days of purchase with assessment for exchange or refund. If the product is defective or damaged, it will be assessed under our warranty policy. If you have simply changed your mind and the product is returned in new condition and original packaging, we will assess it for a refund. Full details can be found within our Refund Policy.